Support
Need help? Email microsessions@outlook.com with your phone model, system version (iOS or Android) and game version (in the game: Settings → About).
My purchases are missing
Go to Settings → Purchases → Restore purchases. Make sure you're signed in to the same Apple Account or Google account you bought with.
I have a new phone
Install Islekeep and play into town. On iPhone and iPad, your purchases come back through your iCloud. Your town comes too if you set up the new phone from a backup of the old one. On Android, your town and purchases come back if you set up the new phone from your Google backup; the Founder's Chest also comes back through Restore purchases.
Ads
Choose whether ads are personalised in Settings → Ads and privacy. Ad removal in the Shop turns all ads off.
Refunds
On iPhone and iPad, refunds are handled by Apple: reportaproblem.apple.com
On Android, refunds are handled by Google Play: Google Play's refund policies